Parklane Hospital, 56-Old Shahrah-e-Iran, Clifton, Karachi Mon - Fri: By Appointment
+92 21 35374361-5 info@zajhc.pk
Patient Guidelines & Education

Patient Information & Clinic FAQ

Comprehensive clinic policies, consultation guidelines, patient education resources, and answers to common inquiries.

Health Education

Patient Education Resources

Empowering patients with authoritative medical insights on chronic conditions.

Liver Health & Hepatitis Education

Understanding Hepatitis B & C cure regimens, fatty liver (MASLD) prevention, alcohol-related liver health, cirrhosis management, and periodic liver screening.

Diabetes & Metabolic Wellness

Glycemic targets, insulin self-management, blood pressure control, preventing kidney and cardiovascular complications, and dietary guidelines for metabolic health.

General Medical Consultation Prep

Organizing prior lab results, diagnostic scans, and complete medication histories before your scheduled appointment.

Online Consultation & WhatsApp Policy

For patient safety and proper medical assessment, clinical advice and prescriptions are provided strictly following formal scheduled consultations.

  • Paid Consultation Requirement: Online/video consultations require prior appointment and advance payment of the consultation fee.
  • No Informal WhatsApp Advice: Patients are requested not to rely on unsolicited personal messages or WhatsApp for diagnosis, prescriptions, or urgent medical requests.
  • Non-Refundable Policy: Consultation fees are non-refundable. Fee transfer is subject to clinic rescheduling policies.
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Frequently Asked Questions

Clinic Policies & FAQ

Clear answers regarding appointments, fees, confidentiality, and clinic procedures.

Prof. Dr. Zeeshan Ali provides specialist consultation in Internal Medicine, liver and hepatobiliary diseases, hepatology, diabetes/metabolic disorders, and complex medical conditions.

Parklane Hospital, 56-Old Shahrah-e-Iran, Clifton, Karachi, Pakistan.

Phone: +92 21 35374361-5 | Email: info@zajhc.pk / dr.zeeshan.j@gmail.com

Yes. Patients are encouraged to obtain an appointment before visiting the clinic.

The fee is specifically for the medical consultation. Investigations, procedures, medications, hospitalization and other medical services are not included unless specifically stated.

Yes, where available. Online/video consultations require prior appointment and advance payment of the applicable consultation fee.

Relevant reports may be submitted through the clinic's designated secure website appointment portal or official communication channel. Patients should avoid sending confidential medical information through unofficial or personal channels.

Medical treatment and prescriptions are strictly provided following an appropriate clinical consultation and clinical assessment.

For patient safety and appropriate clinical assessment, patients are requested not to rely on unsolicited messages or informal telephone/WhatsApp communication for diagnosis, prescriptions or urgent medical advice. A formal consultation should be arranged when medical assessment is required.

No. Consultation fees are non-refundable. Patients may request rescheduling, subject to appointment availability.

Please contact the clinic as soon as possible. Where feasible, the appointment can be rescheduled, subject to availability.

Yes. Rescheduling may be requested by contacting the clinic. The new appointment slot depends on physician availability.

Yes. Patient information is treated as strictly confidential and securely maintained in accordance with the clinic's privacy policy.

Patient information will not be shared with third parties for marketing or unrelated purposes. Any disclosure required by applicable law or necessary for appropriate patient care will be handled in accordance with applicable requirements.

The clinic/online consultation service should NOT be used for medical emergencies. For a serious or potentially life-threatening condition, proceed immediately to the nearest hospital emergency department or contact emergency medical services.